Empowering Agents to Provide Service from Anywhere: Contact Centers in the Time of COVID

The coronavirus pandemic has pushed contact center leaders to accelerate technology adoption and empower their teams to work remotely. Join this session to learn how contact centers can adapt quickly and successfully in the time of COVID.


Mahesh Chandrappa helped drive one of the largest digital transformation efforts in State Farm history. His specialties in Strategy, Analytics, Experimentation and Digital Marketing have helped position the company as a leading customer centric and experience driven brand.

Mahesh Chandrappa

VP, DigitalState Farm


Carl Tsukahara is Chief Marketing Officer at Optimizely and is responsible for all global marketing strategy and execution. A 25+ year veteran of Silicon Valley, Carl Tsukahara was most recently Chief Marketing Officer for Birst, a category leader in delivering enterprise business analytics to major global corporations. Carl also has held operational roles in field sales, corporate strategy and software engineering. He holds a degree in Electrical Engineering and Computer Science from the University of California, Berkeley.

Carl Tsukahara

Chief Marketing OfficerOptimizely


Mr. King is a Director for Salesforce’s Insurance Go To Market Group. In this role, Mr. King works with Salesforce clients to identify the issues the client is facing and works with the client to facilitate solutions. Additionally, Mr. King plays a role in setting the direction of Salesforce’s insurance market and development/partnership efforts.

Mr. King has 25+ years of experience in the insurance industry, both as an insurer and as a consultant to the industry. Much of his career has been dedicated to helping insurers leverage technology in conjunction with defining business strategy and addressing issues facing the industry.

Tom King

Director, Insurance Go To Market GroupSalesforce


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